Service one
Outsourced call centre
Our agents, our infrastructure, your campaign. We build the script, train the floor, dial the data and report back on every call. You get an outbound operation without hiring one.
Outbound call centre and lead supply, US and UK
We built the dialer.
We run the floor.
Callrez is an outbound call centre and lead supplier working across US and UK markets. We operate our own dialing infrastructure and our own agents, so quality, pacing and compliance are things we control rather than things we hope a vendor gets right.
Dial check
+1 (480) 555-0114
- calling windowpermitted 08:00 to 20:00 localpass
- dnc registrynot listed, checked at dial timepass
- attempt cap2 of 3 used this periodpass
- recording consentone-party state, disclosure readpass
Cleared to dial
Every gate is evaluated against this lead’s own timezone, not the agent’s.
01
What we do
Two ways to work with us
Most partners start with one and add the other. Both services are priced per engagement: volume, vertical and market all move the number, so we quote after a conversation rather than publishing a rate card.
Service two
Lead supply
Verified, DNC-scrubbed, duplicate-checked leads delivered with full contact detail and the qualifying fields your vertical actually needs. Sourced by us, not scraped or resold from a list broker.
02
How we work
Four steps, in this order
Campaigns fail at the setup stage far more often than they fail on the phones. We spend the first weeks on targeting and data before an agent dials anything, because a well-built campaign is mostly decisions made before the first call.
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step 01
Understand the target and market
Who you sell to, what disqualifies a prospect, and which market you are buying. US and UK campaigns are built differently from the first conversation.
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step 02
Build the script and data plan
The opening, the qualification path and the objections, written against your offer. Alongside it, where the data comes from and how it will be screened.
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step 03
Run the campaign on our floor
Our agents dial on our platform, with calling windows, attempt caps, DNC and consent applied by the system rather than left to the person on the phone.
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step 04
Report and refine
You get the call data and the QA outcomes. We change the script, the targeting or the pacing based on what the calls actually show.
03
What we run
Everything the work actually involves
Split across the two services. Nothing here is subcontracted to another call centre or another data supplier.
Campaign setup
Target definition, data plan and compliance profile agreed before the first dial.
Script development
Written for your offer, tested on the floor, and rewritten when it does not hold up.
Agent training
Product, objection handling and compliance. Agents are certified before they take a live call.
Live QA and call review
Calls scored against a written standard, with coaching attached to the score.
Compliance enforcement
Calling windows, attempt caps, DNC and consent applied by the dialer at dial time.
Client reporting
Dials, contacts, dispositions, talk time, QA outcomes and any compliance exceptions.
Lead sourcing
Contact data gathered through our own channels rather than bought in as a finished list.
Lead verification
Contact detail checked before a record becomes eligible for delivery.
DNC scrubbing
Records screened against DNC, TPS and CTPS before they reach a client or a dialer.
04
Verticals
Where we already have the reps
We do not take campaigns in verticals we have not run. These are the four we know, in the US and UK.
- Residential solar homeowner status, property type, roof condition, current energy spend
- Roofing ownership, roof age, damage or claim status, timeline to work
- Debt settlement unsecured balance, number of accounts, payment status
- Business energy and utilities decision maker, contract end date, current supplier, site count, annual consumption, meter type
We have also run card payment services in the UK. That campaign last dialled in July 2026 and is archived, so we list it as history rather than as a vertical we are currently staffed for.
05
Why we are different
Owning the stack is the whole argument
Anyone can rent a dialer and put people on phones. What that buys you is a dependency: when pacing drifts, when a state's calling window is wrong, when consent is not captured, you file a ticket and wait. We wrote the platform our agents dial on, so those are settings we change rather than requests we submit.
Compliance lives in the architecture
Calling windows, attempt caps, DNC and recording consent are enforced by the dialer at the moment of the call. A rule that only exists in a policy document is a rule that gets broken on a busy afternoon.
Every call recorded and reviewed
Full recording across every campaign, with agents scored against a written QA standard rather than against a manager's impression of how the day went.
We run our own floor
We sell this work because we do this work. Scripts get tested by the people who have to say them out loud fifty times a day, and rewritten when they do not hold up.
Pacing we control
Dial pacing is tuned to the campaign and the market, not left on a vendor default that optimises for their throughput instead of your contact quality.
06
Capability
Built to scale
Infrastructure provisioned for concurrent multi-campaign dialing. The figures below describe our platform and our book of work. We do not publish client names or headcount, because most of what we run sits under contract and none of it is ours to advertise.
68,000+
Leads currently under management
2
Markets, US and UK, run side by side
4
Verticals with live operational experience
Compliance is not a footer link
Most companies in this industry put a paragraph about TCPA at the bottom of the page and move on. Ours has its own page, because it is the reason clients stay.
- Per-state calling windows evaluated against the lead's own timezone
- State-level attempt caps enforced per record
- DNC checked and enforced at dial time, not at import
- Recording consent gated by state before the call connects
- Every call recorded and quality-reviewed
Tell us what you are trying to move
Whether that is an outbound campaign you would rather not staff yourself, or lead volume in a vertical we already run. We will tell you honestly if it is not a fit.
Prefer email? [email protected]